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Autoroma

Client care

Questions, answered.

Everything you need to know about using, caring for and ordering your Autoroma car fragrance.

Product & use

01How do I use an Autoroma car fragrance?

Remove the wooden cap, take out the inner stopper, close the cap firmly, and gently tilt the bottle for a few seconds so the fragrance reaches the wood. Hang it securely from the rear-view mirror without blocking your view.

02How long does one bottle last?

Usage varies with temperature, airflow and how often the bottle is tilted. Under normal conditions, a 10 ml car fragrance typically lasts several weeks.

03Can the fragrance spill?

Keep the bottle upright and ensure the wooden cap is tightly closed. Avoid prolonged tilting and do not allow the liquid to touch the dashboard, plastic, leather or fabric surfaces.

04Is the fragrance intensity adjustable?

Yes. For a stronger scent, briefly tilt the bottle to refresh the wooden cap. For a softer experience, tilt it less frequently and keep direct airflow away from the bottle.

Orders & delivery

01Where do you deliver?

We deliver across serviceable locations in India. Availability and estimated delivery time are confirmed during checkout.

02How can I track my order?

Once your order is dispatched, tracking details are sent to the email address or phone number provided at checkout.

03Can I change or cancel an order?

Contact our client-care team as soon as possible. We can update or cancel an order only before it has been packed or dispatched.

04What if my order arrives damaged?

Photograph the outer package and product, then contact us within 48 hours of delivery. Our team will review the issue and arrange the appropriate resolution.

Returns & support

01Can I return an opened fragrance?

For hygiene and safety reasons, opened or used fragrance products cannot normally be returned. Unopened products may be eligible under our return policy.

02How should I store the bottle?

Store it upright in a cool, dry place away from direct sunlight, heat and children. Do not leave a loose or open bottle inside a parked car.

03How do I contact Autoroma?

Use our contact page for product guidance, order support or any other enquiry. Our client-care team aims to reply within one working day.